Returns & Exchanges

At Pogo's Wine & Spirits, we strive for complete satisfaction with every bottle; however, due to the nature of alcohol beverage laws, we can only accept returns on products that are spoiled, corked, or shipped in error.

Return Process

• 1.
  Report the Issue

  Contact our customer service team within 30 days of purchase if you encounter a quality issue such as a corked or spoiled bottle.

• 2.
  Provide Documentation

  Please keep the original bottle and receipt, as we require the physical product to be returned for evaluation by our quality control team.

• 3.
  Verification Process

  Once the item is received at our store, our experts will inspect the wine to verify the defect and ensure it meets return eligibility requirements.

• 4.
  Resolution

  Upon approval, we will issue a store credit or a replacement bottle of the same vintage, depending on current inventory availability.